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Delivery

Melon Premium Gifts ship within Australia or if required Internationally. Shipping rates are based on location. If you are located overseas, then we recommend that you get in touch with us at sales@melonpremiumgifts.com.au to discuss your order and shipping.

We generally use Australia Post for the delivery of your goods ordered. Any orders over $20 will require someone to sign for the consignments at the final destination.

Processing, Shipping and Delivery

  1. When you place an order with us, we will let you know the estimated time to complete the order and deliver the Goods.
  2. Goods are generally shipped within 2 business days of the order being placed.
  3. In the unlikely event of unexpected delays, Melon Premium Gifts will endeavour to inform you of such delays.
  4. An estimate of shipping costs will be provided to you at the time of placing the order. Queries about shipping may be directed to sales@melonpremiumgifts.com.au. FREE SHIPPING is available on all orders over $100 
  5. Melon Premium Gifts uses Australia Post to deliver your order, offering both standard and express shipping. By placing an order for Goods, you agree that your details, such as name, contact numbers and delivery address will be disclosed to Australia Post.
  6. You agree to within 24 hours of receiving the Goods:
    1. inspect the Goods; and
    2. notify Melon Premium Gifts of any damage or defect of the Goods.
  7. Failing to notify Melon Premium Gifts of any damage or defect in the Goods within 24 hours of receiving the Goods, you will be deemed to be satisfied that the Goods were not damaged or defective on delivery of the Goods.

Lost Boxes

If you feel an order has been lost in transit, please contact Melon Premium Gifts with the order number and a list of the missing items. We will track the orders with the delivery company to ascertain the location of your order. If the order cannot be located, we will contact you regarding a replacement or a refund where replacement goods cannot be provided.

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