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Returns Policy

Defective Products:

Pursuant to the Australian Consumer Law:

  1. If there is a minor problem with your Goods, Melon Premium Gifts may repair the Goods instead of offering you a replacement or a refund.
  2. If there is a major problem with the Goods, a refund or replacement may be available.

Change of Mind or incorrect Choice

Melon Premium Gifts does not offer refunds if you change your mind or make an incorrect choice. We will offer exchanges on the following conditions:

  1. All requests for exchange must be made within 7 days of the purchase and must be agreed in writing before the Goods are returned.
  2. All requests for exchange must be made via email at sales@melonpremiumgifts.com.au or by using the Send us a message
  3. For the purposes of exchange, the Goods must be returned in original packaging and arrive in undamaged condition. Exchange will not be offered for Goods that arrive in damaged condition and/or without original packaging.
  4. If you exchange the Goods due to you changing your mind or incorrect choice, you will be responsible for the costs of returning the Goods to Melon Premium Gifts.
  5. We will charge a $5.00 administration fee for exchanging the Goods, due to you changing your mind or incorrect choice, to cover the administrative costs of sending replacement Goods. Shipping costs will be additional to this fee.

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